In mission-critical industries such as public safety, energy, and petrochemicals, communication is the “lifeline” for frontline teams. In the past, narrowband radios safeguarded frontline workers’ safety and efficiency through reliable voice communication. Today, however, voice alone is no longer sufficient — field workers need to transmit videos, images, locations, and documents, enabling command centers to manage operations with full transparency and traceability.
Advanced: From Voice to Convergent Omnimedia
Narrowband radios can no longer meet modern dispatch and command requirements for visibility and intelligence. To address this, some international standards such as 3GPP and ETSI have defined broadband MCS standards, with MCData ensuring reliable transmission of documents, data and multimedia messages.
Multimedia communication supports broadcast, multicast, and point-to-point transmissions, covering text, images, videos, and files. It forms the foundation for visual dispatch and command, enabling omnimedia capabilities widely used in field monitoring, image transmission, electronic map sharing, and task allocation, enhancing both command efficiency and decision accuracy.
Multimedia Messaging Service: Clear Communication, Efficient Dispatch
Based on the MCData standard, iConvNet’s platform delivers end-to-end multimedia messaging services, enabling dispatch and command to operate more efficiently and transparently.
Multimedia Instant Messaging (IM)
Supports omnimedia communications, including text, images, videos, voice, files, and location sharing.
Scenarios:
The field surveyor shares real-time videos with the command center for remote consultation.
An emergency team quickly establishes group chats to share location information in real time;
Maintenance personnel report equipment malfunctions using photos and voice messages.
Highlights:
Priority delivery for urgent messages ensures critical information reaches recipients first.
The read/unread status of messages and receipts are fully traceable, ensuring accountability.
Offline storage and automatic resend prevent information loss or omission.
Multi-format integration provides intuitive information presentation, minimizing misunderstandings.
Notice
Send important notifications to multiple recipients or groups at once, supporting text and image combinations with scheduled delivery and read receipts.
Scenarios:
The command center sends disaster alerts to all rescue teams within seconds;
The Power Dispatch Center sends the fault repair drawings to all teams within the district.
Factory management issues safety alerts to frontline personnel.
Highlights:
Multi-format integration provides clearer information;
Send, receive, and read processes are fully visible, ensuring 100% message delivery;
Provides scheduled notifications, helping to optimize dispatch efficiency.
One-click push notifications deliver messages in seconds.
Incident Reporting and Images Transmission
Facilitates quick multimedia reporting with one-click access to the dispatch console, enabling real-time transmission of high-definition images and videos while balancing image quality and bandwidth efficiency
Scenarios:
Law enforcement officers quickly report incidents with photos and videos;
Inspectors take photos of unusual locations and call for remote technical support;
Firefighters report the internal structure and extent of a fire.
Highlights:
A simplified three-step reporting process helps reduce operational stress.
Supports simultaneous image transmission and voice communication for accurate reporting.
Automatically tags time, location, and personnel information.
Image compression and resumable transfer ensure stable uploads even in weak network environments.
File Sharing
Facilitates quick transfer of pictures, videos, documents, recordings, and other files within groups.
Scenarios:
The command center distributes mission plans, maps, and action guides;
Inspectors upload operational recordings and videos for backend analysis;
Operation manuals and technical drawings are shared within teams.
Highlights:
High-speed, multi-format transfers ensure smooth sharing of critical data.
Supports resumable transfer and background transfers.
Cloud storage allows new members to quickly access historical files.
Encrypt the entire process to ensure information security.
Critical communication is undergoing a remarkable transformation. We are moving from simply “hearing” to "seeing clearly", and transitioning from "relying solely on voice" to achieving a seamless integration of voice, video, data, and location. This revolution is reshaping the way we connect and communicate. iConvNet's next-generation platform, adhering to international standards, enhances multimedia capabilities across various sectors, including public safety, emergency management, and energy production, facilitating more intuitive command, efficient dispatch, and smarter decision-making.
