In mission-critical scenarios such as logistics dispatching, manufacturing operations, emergency response, and firefighting, reliable push-to-talk (PTT) voice communication is essential to ensuring task execution and team safety.

To meet the growing demand for efficient communication across industries, iConvNet has undergone a major upgrade in voice communication. Optimizing the transmission of voice streams ensures low latency and stable connectivity over 4G/5G networks. Advanced noise cancellation technology, integrating both hardware and software, delivers high-volume, crystal-clear audio in noisy environments.

iConvNet also supports a wide variety of group types and voice call modes, enabling flexible adaptation to complex operational needs and enhancing real-time coordination in critical missions.

Group Types

iConvNet provides multiple group configurations to meet diverse organizational structures, tasks and geographic requirements:

·Fixed Group: Predefined and always active on startup; ideal for daily communications.

·Temporary Group: Quickly created for task-specific needs and automatically disbanded afterward—agile and efficient.

·Department Group: Aligned with the company’s organizational hierarchy; members join or exit based on functional roles, supporting cross-level communication.

·Geofence Group: Automatically adds or removes members when entering or leaving a designated geographic zone, perfect for mobile patrols.

·Task Group: Created for specific projects or missions; archived or disbanded upon completion.

·Listening Group: Listen-only mode; used primarily for frontline personnel to receive dispatcher instructions.

·Group Patch: Aggregates multiple fixed groups to enable cross-group communications, ideal for large-scale collaboration.

Voice Call Modes

The platform supports a full range of voice communication options, from individual calls to all-hands broadcasts, ensuring real-time responsiveness in any mission setting:

·PTT Group Call: Group-based one-touch PTT enables all members to receive voice messages, with a speaker arbitration mechanism maintaining communication order.

·PTT Temporary Call: Emergency communication (one-to-one or one-to-many) is supported through the inst ant creation of groups.

·All Call: Broadcast to all users with a single button, ideal for emergency alerts or global coordination.

·Voice Call: Point-to-point, full-duplex voice calls with a user experience similar to mobile phones.

·Group Scanning: Monitors selected groups, intelligently filtering irrelevant audio to save terminal resources.

·Speaking Priority: Higher-priority members can interrupt lower-priority ones. Cross-group calls are prioritized for the delivery of critical information.

Dispatcher Roles

Organizations of different sizes require varying levels of dispatch control. iConvNet supports a flexible dispatcher role system:

·Basic Dispatcher: Focuses on operational command without system configuration rights, ideal for large enterprises where roles are clearly separated.

·Manager Dispatcher: Combines both management and dispatch authority, suitable for small to medium sized companies with integrated operations.

·Mobile Dispatcher: Enables basic configuration and partial dispatch functions via mobile app, ideal for commercial users.

Voice Dispatch Functions

The dispatch console is more than a communication platform, it serves as the intelligent command hub for operational control:

·Broadcast: Sends voice messages to all users or selected groups without expecting a response, ideal for urgent announcements.

· Announcement: Share text and image messages for routine notifications, with support for recall and edits.

·Group Monitoring: Enables real-time listening to group conversations, with the ability to interrupt or join with voice calls.

·User Monitoring: Remotely listen to a user's surroundings when they're in danger or unresponsive.

·Forced Join / Dismiss: Pull online users into an active group, and return them to their original group after speaking.

·Kill / Revive: Temporarily disable a user's communication capabilities and restore them when the risk is resolved.

·User Mute: Prevents a user from speaking in a specific group while still allowing them to listen.

·Account Suspension: Fully restrict a user from logging into the system or using any communication functions.

Hierarchical Dispatch

For enterprises with a large workforce and layered organizational structures, iConvNet enables role-based dispatch management:

Company Level: Ideal for small or centrally managed organizations. A dispatcher manages all users and groups, with automatic sorting by user status, name, or group type for quick access.

Organizational Hierarchy: Suitable for large enterprises with clearly defined departments. Dispatchers manage only their assigned departments, while senior-level dispatchers can coordinate across teams, ensuring clear accountability and seamless collaboration.

The iConvNet platform brings a comprehensive upgrade to voice dispatching, with a focus on multi-scenario adaptability, intelligent management, and flexible dispatching. Whether it's instant coordination on the frontline or urgent commands from the control center, iConvNet empowers you with one-touch connectivity, clear communication hierarchy, and real-time control.